Terms and Conditions

Cancellation, Return & Refund Policy

1) Damaged items can be replaced within 21 days of shipment unless that is transit damage. (Premium Courier Charges to be paid by the BUYER )

2) No return is allowed as plants are perishable.

3) Cancellation of orders will be considered only if the cancellation request is made within 4 hours of placing an order. Any cancellation requests will not be entertained if the orders have been communicated to the vendors/merchants/suppliers/home-units and they have initiated the process of shipping them, even though the cancellation request has fallen under 24 hours window.

4) VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by your government. There is no tax for plants we produce and sell. But any seeds and accessories trading customers should pay tax. At present we do not sell any seeds or accessories

5) In “address not found” or “delivery attempted” cases no refund is allowed.

6) Size of plants may be described in product details. This can vary slightly. A refund won’t be allowed due to such size issues.

7) Discount and free shipping options or free plants are limited periods only and are completely at the seller’s discretion.

8) ALL CLIMATE plants are ideal for any location in India provided the customer is keeping the plants under moderate temperature, light, and nutrients

9) Weight of natural organic mixes may vary a little bit. Net Weight at the time of packing will be considered.

10) Plants received should be un-boxed and transformed into normal pots immediately after delivery. Any damage due to keeping the plants in the shipping containers for a long time won’t be APPLICABLE FOR EXCHANGE OR RETURN.

11). If found damaged, immediately report to the delivery person as well as raise a complaint with support immediately to process the claim. Photos should be sent to plantslive support immediately via email.

12). Towncraft / Plantslive may hold the delivery if an item found out of stock or rare in nature, a maximum of 21 working days. But if the customer is asking for a refund due to the unavailability of item(s), the refund will be processed within 7 working days.

13). Refunds won’t hold any interest as the money is refunding via the payment gateway itself.

14) For “Hand delivered” plants or “picked up” plants, there won’t be any exchange or return applicable.

Communication Policy

1) WhatsApp is meant for sales-related inquiries and NOT for order status inquiries.
2) For all order-related queries, mail should be sent by quoting the order number as a reference.
3) Your phone calls may be attended if the customer service executive or staff is available with a free slot. You can request a call back if anything urgent.
4) Your calls may be recorded for the purpose of quality and training purposes.
5) Your emails may be answered within 48 hours under usual circumstances. If not, you can remind it via WhatsApp message.
6) Plantslive may not answer the mails which do not have sufficient data, such as order number, or reference links of product for inquiry, or simple questions like “where is my order”.
7) For every backend process, plantslive sends one mail, which the system triggers every time.
8) Plantslive uses AWS for sending mails
9) Plantslive sends out mails for

a) a new order
b) an order status change such as “packing”, “shipped”, “completed”
c) an order note added such as tracking number or any additional manual notifications related to order.

Discount / Cashback / Gift Policy

1) Plantslive may advertise discounts, cashback offers, and free gifts to customers with limited timelines.
2) All such offers are the sole discretion of Plantslive and those can be changed at any point in time without intimation.
3) If any advertised free items may not be available, Plantslive may give alternatives or give them at a later time.
4) In order to get cashback offers, customers should register and create an account before placing an order.

Shipping Policy

1) Default shipping is via India speed post service.
2)  India Post parcel is a surface service and hence the delivery may be delayed.
8) “India Speed post” in some areas MAY not be good. Plantslive is not responsible for any transit delays and there won’t be any claims entertained.

Applicable Law

  1. Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India.
  2. The place of jurisdiction shall be exclusively in Bangalore, India
    Your Order will be CONFIRMED after we receive the cleared payment, and product availability status is checked after receiving YOUR PAYMENT, there are chances that EVEN AFTER you pay, the Product MAY Not be available, we Provide Easy Refunds or Adjustments if that Case Occurs.
  3. Refunds may be processed within 7 days but a maximum time of 21 days.
  4. Customers can ask for certificates such as phyto, certificate of origin, and packing list certificate for the items in case it’s mandatory (Each certificate is obtaining from authorities and cost involved extra).


    1. Due to COVID19 lockdown and related movement restrictions, there may be a delay in shipping. There are intermittent lockdown issues as well. We try to ship when the situations are favorable. Please read our terms and conditions before placing the order.

    2. Replacement of plants possible only when a plant received in a dead condition (other than the box damage) or a completely different plant received.

    3. Replacement is applicable only when the transit time is less than or equal to 7 days. Transit time calculates as per the delivery tracking number only.

    Last updated on 28 March 2021